top of page

Frequently Asked Questions

  • What is the estimated delivery time for my orders?
    Your orders are promptly delivered to your email, complete with a download link for your purchased products!
  • What is the process for installing presets?
    Install presets into Premiere Pro Install presets into After Effects
  • Have any Questions?
    Feel free to reach out to us at asim@nauwag.com for any questions or concerns!
  • How can I access my digital product order?
    Upon completing the payment process at checkout, you can immediately download your products.
  • I’m having trouble downloading or opening my digital product
    If the Digital product you download does not match what was advertised, reach out to us at asim@nauwag.com to let us know!
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
bottom of page